Shipping policy

Thank you for shopping with LIRTZ. Please review our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that processing time is separate from shipping time.

Shipping Rates & Delivery Times

🌍 Free Worldwide Shipping

We offer FREE standard shipping worldwide on all orders.

Estimated delivery time (Standard Shipping):
7–15 business days, depending on destination and local customs processing.

Delivery times are estimates and not guaranteed.

🚀 Expedited Shipping

Expedited shipping is available for select countries at an additional cost.

  • Rates vary by destination

  • Final price is shown at checkout

  • Estimated delivery time: 3–8 business days

International Shipping & Customs

We ship internationally to most countries.

Please note:

  • International shipments may be subject to customs clearance delays

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer

  • LIRTZ is not responsible for delays caused by customs authorities

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

  • Tracking updates may take 24–72 hours to appear

  • Some international carriers update tracking less frequently

Delivery Delays

Shipping delays may occur due to:

  • Customs inspections

  • Carrier delays

  • Weather or global logistics disruptions

These delays are outside our control and do not qualify for refunds as long as the order is in transit.

Lost, Stolen, or Marked as Delivered Orders

LIRTZ is not responsible for orders marked as “delivered” by the carrier but not received.

If tracking shows delivery, we recommend contacting your local carrier or postal service.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders shipped to incorrect or incomplete addresses are not eligible for refunds or replacements.

Refund Policy

30-Day Refund Policy

We offer a 30-day refund policy starting from the date the order is delivered.

Refund requests must be submitted within this period.

Refund Eligibility

To qualify for a refund:

  • Item must be unused and in original condition

  • Item must be returned in original packaging

  • Proof of purchase is required

Returns without prior approval will not be accepted.

Non-Refundable Situations

Refunds will not be issued for:

  • Delivery delays while the order is in transit

  • Incorrect address provided by the customer

  • Orders marked as delivered by the carrier

  • Change of mind after the order has shipped

  • Items returned after 30 days

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as evidence

Approved cases will receive a replacement or refund at our discretion.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed defective or damaged.

Shipping fees are non-refundable.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

Contact Us

For any shipping or refund questions, contact:

📧 Email: [support@lirtz.com]

Final Notes 

By placing an order with LIRTZ, you acknowledge that you have read and agreed to our shipping and refund policies.